Privacy Policy

This Privacy Policy describes how Aqal Stream ("we", "us", or "our") collects, uses, and discloses your personal information when you use our property management services. We are committed to protecting your privacy and complying with the Data Protection Act, 2019 (Kenya) and other applicable international data protection laws.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and company details when you register.
• Tenant & Property Data: Information about properties, leases, and tenants that you input into the system.
• Payment Information: Transaction details and payment history (we do not store full credit card numbers).
• Usage Data: Information about how you interact with our dashboard and services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services.
• To process transactions and send related notifications.
• To manage your account and provide customer support.
• To comply with legal obligations and enforce our terms of service.
• To communicate with you about updates, security alerts, and administrative messages.

3. Data Processing and Storage

Your data is securely stored and processed using industry-standard encryption and security measures. We act as a Data Processor for the tenant and property data you manage, while you remain the Data Controller.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist with hosting, payment processing, or analytics, bound by confidentiality agreements.
• Legal Requirements: Authorities if required by law, regulation, or legal process.

5. Your Rights (Kenya Data Protection Act)

In accordance with the Data Protection Act, 2019, you have the right to:

• Access your personal data held by us.
• Request correction of false or misleading data.
• Request deletion of false or misleading data.
• Object to the processing of your personal data.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hi@aqalstream.com
Address: [Company Address, Nairobi, Kenya]